Shipping

Due to the handcrafted nature of our handpans, materiels may be in short supply from time to time, in this instance it may effect the production time of your handpan, please keep this in mind.

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping Rates 

For simple flat rate shipping: We offer FREE express shipping internationally 

Shipping option	Estimated delivery time	Price
Free International	9 to 21 business days	FREE

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SoulPans is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available due to courier delays.

If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at info@soulpans.com with your name and order number, and we will look into it for you.